Delivery & Returns

 

Deliveries outside of Mainland UK

VAT Refunds for International Buyers and Charges at Destination.

We are happy to offer VAT refunds (at the current rate of UK VAT), for all our products that are shipped to destinations outside of the United Kingdom.  Once you have made your order, please get in touch with us at info@thereddogcompany.com to arrange for your refund. Claims must me made within 30 days of purchase date.

Buyers are responsible for all customs, duties, taxes or any other import fees at the country of destination. 

 

Deliveries to Channel Islands & Europe 

Our delivery charges to European countries vary according to the product ordered, as follows:

Leads, Collars, Coats, Bowls, Accessories, Covers, Bespoke Dog Mat, Bespoke Dog Roll Mat	£15.00 per order
Beds, Mats & Roll Mats, Vet Bedding	£20.00 per item
XL Mats & Large Working Dog Bed	£145.00 per item

 

Deliveries to North America

Our delivery charges to North America vary according to the product ordered, as follows:

Leads, Collars, Coats, Bowls & Accessories	£20.00 per order
Beds & Mats	£85.00 per order
Spare Covers	£30.00 per order
Roll Mats & Vet Bedding	£45.00 per order
XL Mats & Large Working Dog Bed	£195.00 per item

 

The above international shipping rates are meant as a guide. Actual shipping rates will be calculated at checkout. 

Deliveries to the Rest of the World

We can ship to anywhere in the World! However, for all other international destinations delivery is charged in accordance with the size and destination address of the order as per the delivery cost at the time of order. To get a quote for international shopping costs, please email info@thereddogcompany.com

 

RETURNS

We only want happy customers, so if you are not delighted with anything, simply send it back for exchange or a full refund.
If you do wish to exchange or return any of our products, then please ensure they are goods are returned to us within 30 days of receipt, unused and undamaged, and in their original packaging.   

Should you wish to exchange or return any items please inform our Customer Service team via email at info@thereddogcompany.com so that we know to look out for it.

Please return the items to us at:

The Red Dog Company
The Old Stables
Manor Farm
West Worldham
GU34 3BD

Please ensure that you include a copy of your original purchase confirmation within the parcel you are returning so that we know who it is from.

If you would like a refund, this will be actioned upon its return.

In order to exchange it, there are 2 options:  either a) please go ahead and purchase the replacement item, we will dispatch it to you in the next few working days, and we then will refund you the full value of the returned item when we receive it back or b) we will be in touch once we have received the returned item back in order to settle the difference between the 2 items, and send the replacement item out to you then.
You are responsible for the cost of returning your item(s) to us, unless of course you received a damaged or wrongly despatched item.

Please repack your item with care using all the original packaging or a suitable alternative as the goods are your responsibility until they reach us.

If an undamaged item is returned to us outside of the 30 day time frame, we have the right to refuse the return, or in certain circumstances we may issue a (possibly partial) refund via credit note at The Red Dog Company’s discretion.
We try to process returns as soon as possible once they have reached us. We will inspect the returned item and will notify you of your refund or replacement via email.

We will typically refund any money owed to you using the same method originally used by you to pay for your purchase. If it’s not possible we will contact you via phone or email.

If you wish to receive a replacement, the new item will be despatched once the original product has been received in our Warehouse.

We cannot accept returns of washed and/or used textile (beddings, cushions, etc...).

Returned goods found to be used, damaged, marked or scratched will not be refunded or exchanged, and will be returned to you. This also applies if an item has not been packaged properly and has been damaged in transit back to us. We may issue a partial refund via credit note at The Red Dog Company’s discretion.

We cannot accept responsibility for packages that never arrive back with us, unless the courier has been arranged by our Customer Service team. This policy does not affect your statutory rights.